Shipping & Returns
Returns, Refunds and Exchanges Policy
How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.
1. Please email to request a refund and we will assign you a tracking number.
2. Mail your returned item to:
2/18 Church Street Terrigal N.S.W 2260
3. Include in your package a signed letter stating the reason for your return and the original receipt.
Some items can not be returned if they are opened. These include Lipsticks,Lip Pencils, mascara, eyeliners,Lip gloss.This is due to hygiene reasons.
Cosmetics that have been worn, used, or altered will not be accepted for return or exchange. Only damaged product from shipment.
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
No exchanges accepted
Studio Jo offers free shipping for all orders of $50 or more.
All purchases are subject to bank authorization prior to processing. Only authorised purchases will be processed and shipped.
Most ground orders usually take 3 – 5 business days to be processed and shipped, and they should arrive within 7 – 10 business days.
We do not process or ship orders on Saturdays and Sundays or major holiday periods.
All orders are processed by Australia Post.
Once an order has posted by Australia Post Studio Jo is no longer responsible for lost or stolen packages. Please contact Australia Post to file a claim using your tracking number for your order.